Refund policy

We serve corporate customers. By placing an order, the customer accepts our terms of delivery and will be sent an order confirmation for approval. The order confirmation must be responded to immediately, as delivery usually takes place on the same day.

Upon receiving the order confirmation, the customer has accepted the delivery of the product, and the product is not eligible for return in a business transaction.

If the customer has received an incorrect product or a product that differs from the order confirmation, the customer has the right to return the product free of charge. This return must be agreed with the sales department, and the product must be returned with an RMA form. The seller will then provide the customer with the supplier's freight contract number for the return. It is the customer's responsibility to pack the returned product carefully so that it is in perfect condition and saleable when it is returned.

If the delivered product is in accordance with the order confirmation, any return must be discussed with the supplier before the return.

If the product has been specially ordered or purchased for the customer, there is no right of return.

If the product is a normally stocked product, the terms of return can be agreed with the sales department.

In this case, the returned product will be delivered at the customer's expense, and the delivery costs and a 20% inspection fee of the value of the delivered goods will be deducted from the refund. Returned goods must be accompanied by an RMA form, which must state with whom the return has been agreed. The returned product will be inspected to ensure that it is free of defects and can be considered saleable at the normal price.