Terms of service

General Terms and Conditions (GTC) of SUER Nordics Oy

Location Finland – Status: 2 February 2026

________________________________________

§ 1 GENERAL INFORMATION AND SCOPE

(1) These GTC apply to all deliveries, services and offers of SUER Nordics Oy (hereinafter referred to as ‘SUER’) with its registered office in Lahti, Finland. Unless expressly agreed otherwise in writing, these GTC and the order confirmations issued by SUER form the sole contractual basis for business relationships between SUER and its customers (hereinafter also referred to as ‘Client’). (2) The general terms and conditions of the Client or third parties shall not apply, even if SUER does not object to their validity in individual cases. (3) The offers are directed exclusively at entrepreneurs, legal entities under public law or special funds under public law.

§ 2 OFFER, CONCLUSION OF CONTRACT, MINIMUM ORDER VALUE

(1) All offers made by SUER are subject to change and non-binding, unless they are expressly marked as binding or contain an acceptance period. (2) An order placed by the client is considered a binding contractual offer. SUER may accept this within 14 days. (3) Order confirmations and declarations by SUER are only binding if they are made in writing or through the delivery of the ordered goods to the client. (4) Verbal agreements require written confirmation by SUER. E-mails also constitute written form. (5) Information on the quality of the goods is only binding if this has been expressly agreed in writing.

§ 3 PRICES AND TERMS OF PAYMENT

(1) The prices stated in the offer and order confirmation apply, plus statutory value added tax and effective packaging and shipping costs from SUER's registered office in Finland. (2) Any customs duties or taxes incurred shall be borne by the customer. (3) Payments are due immediately upon invoicing without deduction. (4) Offsetting or retention is only permissible in the case of undisputed or legally established claims. (5) In the event of recognisable insolvency, SUER is entitled to provide services only against advance payment or security or to withdraw from the contract.

§ 4 DELIVERY AND DELIVERY TIME

(1) Deliveries are made FCA. The shipping route and packaging shall be chosen by SUER. (2) Delivery times shall commence upon receipt of the order confirmation and, if applicable, upon receipt of the down payment. (3) Delivery delays due to force majeure or unforeseeable events shall entitle SUER to extend the delivery period appropriately or to withdraw from the contract. (4) Any shipment that is not collected in accordance with the customer's delivery terms or any delay in delivery requested by the customer entitles SUER to invoice the products or store the products at the customer's expense and responsibility. (5) SUER shall be entitled to make reasonable partial deliveries. (6) Insurance shall only be taken out at the express request and expense of the customer. 

§ 5 PLACE OF PERFORMANCE AND TRANSFER OF RISK

(1) The place of performance is SUER's registered office in Lahti, Finland. In the case of installation, the place of installation is relevant for performance. (2) The risk shall pass to the customer at the latest upon handover to the carrier. (3) Storage costs after transfer of risk shall be borne by the customer.

§ 6 WARRANTY

(1) The products are subject to statutory liability for defects. The product warranty is separate from the warranty period and warranty terms granted by each manufacturer represented by SUER, except in cases of personal injury or gross negligence. (2) Defects must be reported in writing without delay. (3) Subsequent performance shall be at SUER's discretion. If it fails, statutory rights shall apply. (4) Rejected goods must be made available to SUER. (5) Unauthorised modifications by the client may void the warranty.

§ 7 LIABILITY

(1) SUER shall be liable for intent and gross negligence in accordance with statutory provisions. (2) In the event of slight negligence, liability shall be limited to damages typical for this type of contract. (3) Liability for personal injury or under the Product Liability Act shall remain unaffected. (4) 

§ 8 RETENTION OF TITLE

(1) The delivered goods remain the property of SUER until full payment has been made. (2) In the event of breach of contract by the customer, SUER may demand the return of the goods. (3) Processing, combining or mixing of the goods prior to transfer of ownership is carried out on behalf of SUER. (4) SUER shall not be liable for indirect costs or costs incurred by third parties.

§ 9 FORCE MAJEURE

(1) Events of force majeure shall temporarily or permanently release SUER from its delivery obligation. (2) The client may withdraw from the contract in the event of a significant delay.

§ 10 FINAL PROVISIONS

(1) The place of jurisdiction is Lahti, insofar as this is legally permissible. (2) Finnish law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. (3) In the event of a dispute, the German version takes precedence over translations.

________________________________________

SUER Nordics Oy

Askonkatu 13, 15100 Lahti, Finland

Email: info@suer.fi

Phone: 030 450 4900